Help Center & FAQ

We are an independent mobile development studio. We brainstorm, design, build, and publish our own portfolio of Android games and utility applications directly to the Google Play Store for users worldwide.

All of our official applications and games are exclusively available for download on the Google Play Store. We do not distribute our apps through third-party APK websites to ensure your security and device safety.

Absolutely. We adhere strictly to Google Play Developer Policies. Our apps are regularly scanned by Google Play Protect, and we only request permissions that are absolutely necessary for the app to function properly.

The vast majority of our apps and games are completely free to download and use. To support our development team, we may offer optional premium features or display advertisements.

Ads allow us to keep our apps free for millions of users around the world. We work hard to ensure that ads are non-intrusive, family-friendly, and do not disrupt your core experience.

Many of our apps offer a one-time "Remove Ads" in-app purchase or a Premium upgrade. You can usually find this option in the app's settings menu or on the main screen.

First, ensure you are logged into the Google Play Store with the exact same Google account you used to make the purchase. Try restarting the app or looking for a "Restore Purchases" button in the app's settings. If the issue persists, please contact our support team with your Google Play Order ID.

Please try the following steps:

1. Ensure you have the latest version of the app installed from Google Play.
2. Clear the app's cache (Settings > Apps > [App Name] > Storage > Clear Cache).
3. Restart your device.
If the problem continues, please contact us with your device model and Android version.

It depends on the app. Many of our utility apps and casual games work perfectly offline. However, features like leaderboards, multiplayer modes, or loading new content will require an active internet connection.

We love hearing from our users! You can send bug reports or feature suggestions directly to our support email at contact@kivonix.com. Please include the name of the app in your subject line.